We value user privacy. When you use our services, we may collect and use your relevant information. We hope to explain to you through this "Privacy Policy" how we collect, use, store, and share this information when you use our services, as well as the methods we provide for you to access, update, control, and protect this information. This "Privacy Policy" is closely related to the services you use. We hope you read it carefully and, when necessary, make choices you consider appropriate according to the guidance of this "Privacy Policy". We will try to express relevant technical terms in this "Privacy Policy" concisely and clearly, and provide links for further explanation to facilitate your understanding.
Your use or continued use of our services means that you agree to our collection, use, storage, and sharing of your relevant information in accordance with this "Privacy Policy".
If you have any questions about this "Privacy Policy" or related matters, please contact us at jack.feng@whilinc.com.
Generally, we will reply within [thirty days].
1. Information We May Collect
When we provide services, we may collect, store, and use the following information related to you. If you do not provide relevant information, you may not be able to enjoy some of the services we provide, or may not be able to achieve the intended effect of the relevant service.
(1) Information You Provide
The relevant personal information you provide to us when using our services, as well as the information stored when you use our services. Information includes:
Before you use the service, we will request product device serial number and verification information. If you do not provide this, you may not be able to use basic business functions including controlling the baby rocking chair device and displaying device status information.
During the processing and execution of your consultation requests, technical management, repair after-sales, and other services provided on the corresponding website or application, you may need to provide us with the following information: name, telephone number/mobile number, WeChat ID, email address, address. This information is not essential for us to provide basic business functions, but it is very important for improving service quality, developing new products or services, etc. If you are unwilling to provide it, you will not be able to normally use related extended functions and/or may not achieve the best effect of the service, but it will not affect the use of the basic functions of the service.
When you use functions such as remote control of the baby rocking chair and baby status monitoring, you may provide information such as the baby's nickname, age in months, preference settings, etc. This information will be used to provide you with a personalized service experience.
(2) Information We Obtain About You
When you use the service, we may automatically collect the following information:
Device Information: To ensure the safe and stable operation of the service, we may collect device information such as your device model, operating system version, unique device identifier, mobile network information, etc.
Log Information: When you use our services, we may automatically collect detailed usage of our services as service logs, including baby rocking chair usage duration, rocking mode selection, function usage frequency, etc.
Location Information: When you use location-related services, we may record the location information of your device to provide you with relevant services. You can stop our collection of your geographic location information at any time by turning off the positioning function.
Application Information: We may collect the application version you use, application installation list, application crash information, etc., to optimize application performance and user experience.
We collect data based on your interaction with us and the choices you make, including your privacy settings and the products and features you use. The data we collect may include SDK/API/JS code version, browser, Internet service provider, IP address, platform, timestamp, application identifier, application version, application distribution channel, independent device identifier, iOS advertising identifier (IDFA), Android advertiser identifier, network card (MAC) address, International Mobile Equipment Identity (IMEI), device model, terminal manufacturer, terminal device operating system version, session start/stop time, language location, time zone and network status (WiFi, etc.), hard disk, CPU and battery usage, etc.
2. How We Use Your Information
We may use the collected information for the following purposes:
Provide, maintain, and improve our services, including remote control of baby rocking chair, baby status monitoring, personalized recommendations and other functions;
Process your product registration, device binding, after-sales service requests;
Send you important service notifications, such as security updates, product function changes, etc.;
Conduct internal data analysis, research and product development to improve our products and services;
Monitor and analyze service usage to ensure service security and stability;
Comply with legal and regulatory requirements, protect our legitimate rights and interests.
3. How We Share, Transfer, and Publicly Disclose Your Personal Information
We will not sell your personal information to third parties. We only share your personal information under the following circumstances:
After obtaining your explicit consent: After obtaining your explicit consent or authorization, we will share your personal information with other parties.
According to legal regulations or government mandatory requirements: Provide under the circumstances required by applicable laws and regulations, legal procedures, mandatory administrative or judicial requirements.
Share with affiliated companies: To facilitate our provision of unified services to you, identify account abnormalities, protect the personal and property safety of our affiliated companies or other users or the public from infringement, your personal information may be shared with our affiliated companies. We will only share necessary personal information and will be bound by the purposes stated in this privacy policy.
Share with service providers: We may entrust authorized partners to provide you with certain services or perform functions on our behalf. We will only share your information for legitimate, proper, necessary, specific, and clear purposes. Authorized partners can only access the information necessary for them to perform their duties and must not use this information for any other purpose.
We will conduct strict security monitoring of the software tool development kits (SDKs) and application programming interfaces (APIs) that our partners use to obtain information to protect data security. The third-party SDKs we access mainly serve the needs of you and other users. Therefore, when meeting new service needs and business function changes, we may adjust the third-party SDKs we access. We will promptly inform you of the latest situation of accessing third-party SDKs in this statement.
4. How We Protect Your Personal Information
We have used security protection measures that meet industry standards to protect the personal information you provide, preventing data from unauthorized access, public disclosure, use, modification, damage or loss.
We will take all reasonably feasible measures to ensure that unrelated personal information is not collected. We will only retain your personal information for the period necessary to achieve the purposes stated in this policy, unless the retention period needs to be extended or is permitted by law.
The Internet is not an absolutely secure environment. We strongly recommend that you use secure methods and complex passwords to help us ensure the security of your account.
After the unfortunate occurrence of a personal information security incident, we will inform you in accordance with legal requirements: the basic situation and possible impact of the security incident, the measures we have taken or will take, suggestions for you to independently prevent and reduce risks, remedies for you, etc.
5. How You Manage Your Personal Information
In accordance with relevant Chinese laws, regulations, standards, and common practices in other countries and regions, we guarantee that you can exercise the following rights over your personal information:
Access your personal information: You have the right to access your personal information, except as otherwise provided by laws and regulations.
Correct your personal information: When you find errors in the personal information we process about you, you have the right to request us to make corrections.
Delete your personal information: Under the following circumstances, you can request us to delete personal information:
If our processing of personal information violates laws and regulations;
If we collect and use your personal information without your consent;
If our processing of personal information violates our agreement with you.
Withdraw authorization: Each business function requires some basic personal information to be completed. For the collection and use of additional personal information, you can give or withdraw your consent at any time.
6. Protection of Minors
Our products, websites, and services are mainly aimed at adults. Without the consent of parents or guardians, minors are not allowed to create their own user accounts.
For the collection of minors' personal information with parental consent, we will only use or publicly disclose this information when permitted by law, with the explicit consent of parents or guardians, or when necessary to protect minors.
If we find that we have collected minors' personal information without prior verifiable parental consent, we will try to delete the relevant data as soon as possible.
7. How This Privacy Policy is Updated
Our privacy policy may change. Without your explicit consent, we will not reduce your rights under this privacy policy.
For major changes, we will also provide more prominent notice (including for some services, we will send notification via email to explain the specific changes to the privacy policy).
Major changes referred to in this policy include but are not limited to:
Major changes in our service model. Such as the purpose of processing personal information, the type of personal information processed, the way personal information is used, etc.;
Major changes in our ownership structure, organizational structure, etc. Such as changes in owners caused by business adjustments, bankruptcy mergers, etc.;
The main objects of personal information sharing, transfer, or public disclosure change;
Your rights to participate in personal information processing and the way they are exercised undergo major changes;
The department responsible for processing personal information security, contact information, and complaint channels change;
When the personal information security impact assessment report indicates high risk.
8. How to Contact Us
If you have any questions, comments, or suggestions about this privacy policy, you can contact us in the following ways: